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| Remote Support Information
The Advantages of Remote PC Support
● Fast
● Fix your problems quickly and efficiently, with the majority of issues solved the same day by a qualified computer technician.
● Cost Effective
● As an on-site visit is avoided, the costs associated with support are minimised
● Available to all
● Assuming you have a working internet connection, and are running an English version of Microsoft Windows 98SE or later, remote support is available to you anywhere in the world. Whilst the connection will be faster and the problem solved quicker if you have a high-speed broadband internet connection, the remote PC support service is still available to users with simple dial-up internet access.
What can Remote PC support help with?
All sorts of computer problems. Here are just a few of the services that we can provide with our remote pc repair service:
● System Tune-up & Routine Maintenance to speed up PC
● Configure & assist with setting for Email / Internet / Microsoft Office
● Locate and remove running viruses
● Identify and eliminate spyware applications
● Install new software programs on your computer
● Help with system or program settings
● Software upgrades & patches
● Help with hardware installation / configuration
● Solve windows errors & computer glitches
● Troubleshooting
● Assist with your printer or other peripheral devices
● Teach you the best way to maintain your computer
● Increase the security of your Internet connection
● Internet optimization
● Tuition & General PC advice
● Remote Microsoft Security Patch Management
● Remote Technical Support
● Remote Software Installation and Updates
● Remote Virus Definition Updates
● Priority Response for onsite service orders
● And much more!
* Additional fees may apply.
What are Remote PC support limitations?
There are some issues that remote support is unable to fix and an onsite visit would be necessary, for example :
Network / Internet connection problems - as the service relies on a working internet connection, this type of problem cannot be solved using our web-based remote support.
Hardware problems - modems / memory etc - hardware problems that cause the machine not to startup or affect its internet connection again will require an onsite visit. (Though we may be able to diagnose if the problem is hardware related)
How to sign up to Remote PC Support Service
Using our PC Remote Repair service is easy. Just xxx securely using your credit / debit card via Paypal. You will then receive an email with instructions & a link to download the software. You can then contact us to arrange a convenient time for your Remote PC Repair session.
1 Signup
After xxx for the service and receipt of your payment, you will receive an email with full instructions and details about your account and the service, and full details on the methods of requesting remote PC support. You will also be sent a link to download the free Remote PC Support software to your desktop.
2 Request Help
Once you've signed up, you can request our remote help by a number of methods to arrange an appointment for your remote assistance session. Once a convenient time has been allocated to your request, you just need to run the Remote PC Support software at the appropriate time.
3 Connection
After you run the remote assistance software, just double left click the text in the left-hand box of the support window and a request will be sent securely to a qualified computer technician to complete the secure connection and the remote PC repair session can begin. You can end the session at any time. Remember, during this process, nothing is permanently installed on your computer.
4 Remote PC Control
From here, and only with your permission, we can take control of your PC and help solve your problem. You still have control of your computer and can stop the remote support session whenever you want. If during the process it is necessary to restart your computer, we can remotely restart and reconnect to your machine. Once the session is complete, you will receive an email detailing the work carried out in the session and how many credits you have remaining.
Re: Monthly Maintenance Our preferred form of payment is via Paypal.com. We will be paid automatically on the same day of each month from your credit/debit card. If you are not comfortable with this form of payment, then we will send you an invoice each month via e-mail.
Payments must be made by credit card, debit card. In the event of non-payment, or non-compliance with payment terms, we reserve the right to discontinue Service and refer Subscriber to a collections agent of our choice.
However we reserve the right to increase rates.
Security - Speed - Compatibility - Requirements
● Security - All communications between us and you are encrypted. All sessions are initiated by and completely under your control - you choose what level of control we have and can stop the session at any time. No software is installed permanently on your machine - the software is temporarily downloaded to enable us to access your machine, and is removed after each session. We can't access your machine without your express permission.
● Speed - The software is web based, and is available anywhere on demand. It's a small download, and will be ready usually within 30 seconds of an accepted session request. You don't need to have special permissions on your machine to enable the software to run, and it's compatible with most firewalls and routers, so there shouldn't be any complex configuration required.
● Compatibility - Available to PC users, running an English version of Windows 98, ME, XP or Server 2003. Whilst a broadband internet connection is preferable (anything from 128K ISDN up), it is still available to users on a low bandwidth dial-up internet connection, and is compatible with Internet Explorer, Mozilla Firefox and Netscape Navigator web browsers. Our system works on any connection. Dial-Up / Modem, Router, Broadband, Wireless, ISDN, and even within most corporate networks.
Frequently Asked Questions:
Do you provide support to businesses?
Yes, and in most cases, we are able to connect to your computer system even if you have behind a corporate firewall. Our remote PC repair & support services are available to both residential and business customers.
Does this mean that you can always connect to my computer?
Not at all. You actually connect to us as the service works in reverse. You run the connection software which connects your PC with a technician. When the support session is complete, the connection software is removed from your computer automatically. We can only reconnect if you run the remote PC repair connection software again.
Payment Policy
Payment is due prior to receiving Remote PC Support.
Payment must be made in full.
We do not issue refunds should you decide to quit after commencing a Remote PC Support session.
We do not issue refunds for unused time, unless the unused time is in excess of 70% of purchased session time.
Disputes must be filed with our office prior to refusing a transaction with your credit card company, else you will be liable for a return payment fee of $50.00 per transaction.
All legitimate claims are dealt with on a case by case basis and our decision is final.
By downloading or installing the Software, you will permit others to remotely access your server, workstation or PC. You are solely responsible and wholly liable for ensuring that the person accessing your server, workstation or PC has your authorization to do so. You are also solely responsible and wholly liable for the confidentiality and security of your data, software and hardware. You agree that Alhambra Computer Services is not responsible or liable for situations where your data, software and hardware is accessed by third parties with or without your authorization or through improper, illegal or illicit means, including, without limitation, situations where data, software and hardware owned by you is accessed through the exploitation of security gaps, weaknesses or flaws (whether known or unknown to Alhambra Computer Services at the time) which may exist in the Software or the equipment used to provide the Software hosting services.
This is confirmation that you have requested that Alhambra Computer Services provide support to you which may include allowing Alhambra Computer Services to access your system via remote dial-in to analyze problems that you may be experiencing and to assist you with problem diagnosis and/or resolution. Any remote access will be done with your permission only, and Alhambra Computer Services will access only those systems authorized by you. If you do not agree to the terms of this letter, however, you are not authorized to receive dial-in support remotely.
Additionally, in order for Alhambra Computer Services to effectively solve your problem, some machine configuration data may be collected. No personal data will be automatically collected. You are urged to delete any material or information that you feel is confidential. You explicitly authorize Alhambra Computer Services to access and utilize that information for the purpose of assisting you with problem diagnosis and/or resolution.
ESPANOL:
El objetivo de este contrato es asegurar una operacin continua de sus equipos computacionales.
Se cubren los siguientes aspectos:
• Mantenimiento Preventivo
• Mantenimiento Correctivo
• Programa de Actualizaciones
El Mantenimiento Preventivo es la clave para tener un sistema que ofrezca anos de servicio sin problemas. Un Programa de Mantenimiento Preventivo bien administrado, se paga por si solo reduciendo problemas, perdida de datos, fallas en sus componentes, y dando al sistema una prolongada vida. Adems el Mantenimiento Preventivo le da mayor valor al sistema al momento de su reventa.
En caso de que el equipo se avere, el Mantenimiento Correctivo es necesario para recuperar la operacion normal del mismo. Una buena comprensin del el sistema y una pronta respuesta, junto con las eficientes tcnicas y herramientas para localizar fallas, reducen el tiempo perdido, disminuyen errores y ahorran dinero.
Las computadoras personales son los ms fciles de actualizar y mejorar, dado al gran apoyo y soporte por parte del mercado. Numerosas opciones para extender el sistema en cualquier rea estn disponibles. Nuestro Programa de Actualizaciones podr extender la vida de los sistemas, aadiendo funciones y caractersticas que igualen a los sistemas ms modernos que existan en el mercado.
Cities Served:
Alhambra, Altadena, Arcadia, Azusa, Baldwin Park, City of Industry, Covina, Duarte, East Los Angeles, El Monte, El Sereno, Glendale, Irwindale, La Puente, Monrovia, Montebello, Monterey Park, Pasadena, South Pasadena, Pico Rivera, Rosemead, San Gabriel, San Marino, South El Monte, Temple City, West Covina, Whittier, Los Angeles, Los Angeles County, San Gabriel Valley,
Service Zip Codes:
90022 | 90032 | 90063 | 91006 | 91007 | 91010 | 91016 | 91030 | 91103 | 91104 | 91105 | 91107 | 91108 | 91706 | 91722 | 91723 | 91731 | 91732 | 91733 | 91744 | 91746 | 91754 | 91770 | 91775 | 91776 | 91780 | 91790 | 91791 | 91792 | 91801 | 91803 |
Service Area Codes:
213 | 310 | 323 | 424 | 562 | 626 | 657 | 714 | 818 | 909 | Computer Laptop DC Jack Printer Repair Service Shop in Alhambra, San Marino, Pasadena, San Gabriel, Monterey Park, 626 | |
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