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Alhambra Computer Services
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Terms of Agreement

Loss of data is highly possible. An attempt can be made to transfer your data to our workstations for safety before work is performed for a fee. If you want a copy of your data you will need to provide a portable drive. Note: If data loss occurs our Data Recovery fee starts at $300.
Please Initial ONE.
I (CLIENT) forgo the “Data Backup”. I (CLIENT) will assume all risks and not hold Alhambra Computer Services liable.
Please attempt a “Data Backup”. (Backup fee will apply). We will keep recovered data for 7 days to cover for a potential DOA of said new equipment.
I (CLIENT) understand that if my Operating System is reinstalled that ALL programs are deleted such as Microsoft Office and are not reinstalled by A.C.S. Note: You will need to reinstall printer drivers (do not connect printer to PC until you are advised by the printer installation program).

I (CLIENT) grant permission to Alhambra Computer Services to install or uninstall any program and to make any changes or adjustments to my Hardware or Software (such as display settings and or resolutions) to ensure proper diagnosing or repair.

Alhambra Computer Services will not be liable for any direct or indirect damage to software or hardware that may occur before, during or after services have been performed on the equipment, including, but not limited to, physical damage of the equipment, loss of data, loss of revenue, or any other form of loss.

You are required to let Alhambra Computer Services know of any existing damage. If you fail to do so, Alhambra Computer Services will not be responsible for any further damage caused by not being aware of the existing damage. Underlying problems (that are not mentioned or readily ascertained) can surface during or after the initial assessment/diagnostics or repairs. I (CLIENT) will not hold Alhambra Computer Services liable for components that may fail during or after repairs, diagnostics or assessments even when an initial assessment has been done due to components than can fail to perform or operate.

I (CLIENT) understand that the quoted estimated time of completion is based on the current symptoms and is only an estimate and does not guarantee a completion date.

I (CLIENT) understand that Alhambra Computer Services does not provided free technical support.

Unclaimed property; Dormancy Charges: I (CLIENT) understand that I (CLIENT) have 30 days pickup my equipment once I (CLIENT) receive notice. By not picking up my equipment after 30 days I (CLIENT) hand off ownership to Alhambra Computer Services for disposal. I (CLIENT) will also still owe Alhambra Computer Services for any unpaid fees plus 15% after the 30 days and each month thereafter until payment is completed.

I (CLIENT) authorize Alhambra Computer Services to perform work on my PC, Mac, Desktop, Laptop, Hard Drive, and/or any other technical service or device.

Alhambra Computer Services reserves the right to reject service to anyone at any time.

On all computer repairs, upgrades and troubleshooting, Alhambra Computer Services only warranty the “service” that was performed for a period of THIRTY DAYS which does not include any software issues created and/or caused by the “end user.”

Hardware warranty is via original manufacturer only. Alhambra Computer Services offers no hardware warranty.

Alhambra Computer Services absolutely does not cover any misuse, tampering, abuse, fire, theft, accidental damage, surges, spikes or brownouts.

Alhambra Computer Services is not responsible for tutoring or teaching you anything about your computer.

Alhambra Computer Services will make every reasonable effort to protect your data. However, it is possible that data can be lost due to factors beyond our control. You, the customer, are responsible for backing up your data. Alhambra Computer Services may back up your data for you at your request for a fee. Alhambra Computer Services will not be held responsible in any way for lost data or any loss of revenue or income resulting from such loss. The customer understands that ALL DATA WILL BE LOST if we have to format your hard drive (i.e. when installing a fresh operating system) and it is not backed up, including any applications that are not included with your operating system, and software that you do not have legal installation discs for. You also understand that during the course of service, data (personal files) can become corrupt or unusable, in such case you will not hold Alhambra Computer Services responsible.

I (CLIENT) acknowledge that a data backup/transfer service may be subject to a fee as described in the attached Repair Terms and Conditions, and agree that either I (CLIENT) have made a backup copy of my data and removed any confidential, proprietary, or personal information and removable media such as floppy disks, CDs, or PC cards, or I (CLIENT) have assumed the risk that such information or media may be lost, corrupted, or compromised during service and repair. I (CLIENT) further acknowledge and agree that Alhambra Computer Services cannot guarantee the safety, security or integrity of any data that remains on my computer while undergoing service or repair and that Alhambra Computer Services shall not be liable for any loss, corruption or breach of such data, including any confidential, proprietary or personal information or removable data.

"An estimate as required (California Business and Professions Code Section 9844) for repairs shall be given to the customer by the service dealer in writing, and the service dealer may not charge for work done or parts supplied in excess of the estimate without the prior consent of the customer. Where provided in writing, the service deal may charge a reasonable fee for services provided in determining the nature of the malfunction in preparation of a written estimate for repair. For further information contact the Bureau of Electronic and Appliance Repairs, Department of Consumer Affairs, Sacramento, 95814."

I (CLIENT) agree to pay the estimated price per hard drive if 100% of my data is recovered or if what specifically was requested was recovered. If less than 100%, it's my choice to pay the estimated quoted price for the recovered data, or nothing for no data.

You declare to be the rightful owner of the equipment in question and any data stored on it. Alhambra Computer Services LLC will not be liable for any direct or indirect damage that may occur before, during, or after services have been performed on the equipment, including, but not limited to, physical damage of the equipment, loss of data, loss of revenue, or any other form of loss. No refunds are given unless separately agreed to beforehand in writing. We will make every attempt to contact you at the completion of your job, or in the event that we never get authorization to complete the work. If we are unable to get a response from you within 30 days, your case items will be considered abandoned and will become the property of Alhambra Computer Services LLC. Customer is responsible for any and all shipping charges, regardless of the outcome of the recovery process. In case new equipment provided is Dead On Arrival (DOA), Alhambra Computer Services LLC will replace it for 7 days after shipment date; after this period the manufacturer's warranty will take effect. Alhambra Computer Services LLC will keep recovered data for 7 days to cover for a potential DOA of said new equipment. All items opened (cases, laptops, workstations, etc) may void all manufacturer's warranties. All hard drives tested may void manufacturer's warranties. In the unlikely even there is a dispute with Alhambra Computer Services LLC the dispute will be settled by arbitration through the Better Business Bureau of Los Angeles.

Limited Liability: In no event shall Alhambra Computer Services LLC or its owner, subsidiaries, affiliates, or suppliers be liable for any special, indirect, incidental or consequential damages arising out of or in connection with the products, bids placed on eBay, eBay's services or these terms and conditions (however arising, including negligence), including lost profits, whether or not the possibility of such damages was, or could have been, known. The liability of Alhambra Computer Services LLC and its owner, subsidiaries, affiliates, and suppliers, and the respective employees, to you or any third parties in any circumstance is limited to the amount paid by you for the product purchased hereunder. By bidding on this item, you agree to these terms and conditions. Buyer agrees that any and all sales of merchandise offered through Alhambra Computer Services LLC constitutes a sale under applicable California law with jurisdiction and venue solely and exclusively in Alhambra, CA.

All prices are net in US Dollars. Although we strive to keep prices effective, due to unexpected manufacturer price changes, and availability, pricing and quotes are subject to change without notice. Under normal conditions, quotations are valid for 30 days unless otherwise specified.

These terms and conditions shall constitute the entire agreement between Alhambra Computer Services and the purchaser, and shall be governed by and construed according to the laws of the State of California and the United States of America. Due to manufacturer price changes, changes in our published price schedule are subject to change without notice and we reserve the right to change quoted prices and impose purchase restrictions at any time. Alhambra Computer Services reserves the right to refuse any order. Alhambra Computer Services is not responsible for any photographic or typographical errors.

Although ALHAMBRA COMPUTER SERVICES will endeavor to conduct all activities in a timely manner, I (CLIENT) understand that troubleshooting issues may be a time-consuming process and agree to pay ALHAMBRA COMPUTER SERVICES for troubleshooting time as necessary. If ALHAMBRA COMPUTER SERVICES is requested to conduct further research on a specific issue, Client will not be billed for research time off-site, but will be billed for research time while at Client’s site/computer. ALHAMBRA COMPUTER SERVICES reserves the right to recommend another IT company if the troubleshooting requires the assistance of another IT company to assist. Client will contract with the other IT company separately.

I (CLIENT) also certify that I (CLIENT) will indemnify and hold harmless ALHAMBRA COMPUTER SERVICES for any and all data or software that may be lost or erased, as well as for any consequence of the erasure or loss of that data or software. Although ALHAMBRA COMPUTER SERVICES will take every precaution to preserve all data and software on the computer, I (CLIENT) acknowledge that occasionally data loss will occur and/or software operation may be compromised. If I (CLIENT) require training in backup methods and procedures, ALHAMBRA COMPUTER SERVICES will provide that training to me at an additional rate. I (CLIENT) further agree to indemnify and hold harmless ALHAMBRA COMPUTER SERVICES for any and all hardware or software malfunctions or accidents that may occur before, during or after work is performed on Client’s computer, and for any results thereof.

Virus Removals: I (CLIENT) also certify that I (CLIENT) will indemnify and hold harmless and will pay for added support to ALHAMBRA COMPUTER SERVICES for any software repairs necessary after a virus has been detected and removed off a computer. Viruses in a computer can cause many problems, we cannot control what or how the virus affected the computer before our removal.

We have a 30 day guarantee on our virus/malware removals. If within 30 days you suspect you have an instance returning, please call us immediately. If after 30 days and you have a returned infection, we will discuss what AV products you purchased and decide on the best level of support. There is no guarantee or warranty that a virus will never get through any product either purchase by Alhambra Computer Services or any other brand you buy online or off the shelf.

Confidentiality Agreement: Any private information stored on your computer or viewed by our computer repair technicians during a remote support call will be held confidential unless required by law. Due to the requirements of the repair, if approved by you, the client…we will back up your data to insure it’s integrity. This is done to ensure that a customer has all the files they need when a computer is returned after a restore. During a remote support call, the data is always backed up to the clients computer or external hard drive. We do not back up the data on Alhambra Computer Services servers.   If requested, we will destroy any copies of your data immediately after the repair is complete. If requested, we will hold your data for 30 days. Any private or personal information provided to Alhambra Computer Services will be kept confidential.
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Alhambra Computer Services
612 E. Ross Ave., Alhambra, CA 91801