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Alhambra Computer Services
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Data Recovery
80% Data Recovery Success Rate!

Don't play Russian roulette with your data! The first attempt at recovery is the most important. If you needed brain surgery would you search for the lowest priced surgeon or the best in the business? Lower quotes may mean lower quality service, compromised data, ineffective tools or technology, or even SCAMS.
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Alhambra Computer Services
612 E. Ross Ave., Alhambra, CA 91801
Alhambra Computer Services ONLY performs Software Data Recovery. Mechanical failures and such are outsourced to a Dedicated Data Recovery Center which has one on of the highest success rates in the Los Angeles area.


No diagnostic or "attempt" fees. Shipping fees apply if sent out.

Software Level Data Recovery by ACS starts at $300.00 + conditional rates if applicable. See below. If unsuccessful we can mail out your equipment to a Dedicated Data Recovery Center. A shipping and handling fee (2 way) will be incurred and non-refundable.

If outsourced to a Dedicated Data Recovery Center, the fee starts at $600 + 2 way shipping and handling + conditional rates if apply. See below. Also a "Transfer Hard Drive" will be required which will be sent out with your defective hard drive.

"Transfer Hard Drive"
Once your hard drive is recovered, we'll move your data to a new hard drive we call the "transfer drive."
We can only accept Mac or PC (no Linux) formatted hard drives. Sorry, we cannot move to NAS drives or USB Flash/"Thumb" drives.

Shipping Rates
1 way shipping usually costs between $10-$20 depending on the size of your hard drives. When deciding on what kind of transfer drive to buy, consider that "portable" external hard drives are cheaper to ship than regular size external hard drives.

Conditional Rates
There are three rare types of hard drives that require significantly more time to recover, and therefore incur an additional fee if the recovery is successful:

1) If your hard drive is larger than 2TB (less than 15% of all hard drives we've received), there is an extra $100 fee if successfully recovered.
Consider that many data recovery companies charge around $1 per GB, which means a 3TB drive would cost $3000.

2) If you have an encrypted hard drive (less than 1% of all hard drives we've received) there is an extra $100 fee if successfully recovered. This is because any encrypted hard drive is much more difficult and time consuming to diagnose and recover data from. Encrypted drives are almost always "external hard drives."

Some examples of potentially encrypted drives are: Western Digital external hard drives with "Smartware," HP SmartSave external hard drives, and Maxtor/Seagate "Black Armor" external hard drives.

These types of drives will be encrypted even if you never set a password (it's a hardware based, sector-level encryption).
Other types of encryption include: TrueCrypt, PGP / PGP Desktop, BitLocker, and "Full Disk Encryption" (FDE).

Most data recovery companies charge $500-$1000 extra for encrypted hard drives!

3) If your 2.5" external USB hard drive has a USB port built into the PCB/circuit board (less than 1% of all hard drives we've received) there is an extra $100 fee if successfully recovered. This is due to the complexity of recovering data from a "USB PCB" hard drive, as it does not have the standard "SATA" or "IDE" interface on the PCB.

One example of a hard drive that may have a "USB PCB" is the Western Digital "My Passport" portable external hard drive. A few rare Seagate, Toshiba, and Samsung 2.5" hard drives also have USB PCBs.

Many data recovery companies charge $300-$800 extra for USB PCBs.

Hard Drive Removal Rates
If your bad hard drive is still inside your laptop (iBook, PowerBook, MacBook Pro, and some PC laptops) or your iMac, there is a non-refundable $75 fee for removing it. We can only perform data recovery with direct access to the bare hard drive.

RAID Data Recovery Rates
RAID drives, arrays, servers, and enclosures are charged per hard drive.

Hard Drive Cover Opened Rate
If the cover of your hard drive has been opened (exposing the platters inside), there is a $50 non-refundable up-front payment required. If the label of the hard drive has been removed, we will assume the cover has also been opened.

If your recovery is successful, the $50 is put towards the recovery fee. This fee is due to the decreased chance of success and the increased diagnosis time (as opening the cover will create other problems which complicate the diagnosis).

Storage Fee
After your data recovery is completed (successful or not), you'll have 14 days to pay for the recovery. After 14 days, there is a $10 per week storage fee to retain your hard drives and accessories. Due to our limited storage capacity, after 60 days of non-payment, your drive(s) and accessories become the property of A.C.S. and will be recycled and/or destroyed.

Formatted/Erased Hard Drive Fee
For "deleted files recovery" and "format recovery" hard drives, we charge our full fee up-front. This fee is not refundable. We will get you back every file that can possibly be recovered.

We charge this fee up-front because we use the same process as we use with a "bad" drive (diagnose drive, fix firmware problems, create complete sector-level clone of drive, etc.) but we cannot possibly know which files will be recovered until after the entire recovery is finished. Once the entire recovery is finished, we've recovered 100% of the sectors on the drive and 100% of the files that could be recovered. But since deleted/formatted files may have been overwritten, we cannot guarantee which files will be recovered.

*We highly recommend using a transfer drive for saving the recovered in format/erased file recoveries. Although it's possible to move the recovered data back to the original hard drive, this is not advisable since further recovery attempts would be impossible.

Not Responsible For Typographical Errors. Prices Subject To Change.