Alhambra Computer Services

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626-217-2349

at anytime!.

Our Fax # 206-666-3164

Data Recovery

80% Data Recovery Success Rate!

Don't play Russian roulette with your data! The first attempt at recovery is the most important. If you needed brain surgery would you search for the lowest priced surgeon or the best in the business? Lower quotes may mean lower quality service, compromised data, ineffective tools or technology, or even SCAMS.

Name *

First

Last

Contact Number

###

####

Email *

Confirm Email *

Address

Street Address
Address Line 2
City	State / Province / Region
Postal / Zip Code	Country

Media Type *

Hard Drive

Flash Drive

Raid Hard Drive

Memory Card

Other

Hard Drive Brand

Hard Drive Model

Hard Drive's Serial Number (if visible)

Capacity *

Operating System *

Turnaround time

Priority (Additional $100 fee)

Standard 5-7 Business Days. Longer for severed cases.

We offer Priority Service! We start on your drive within one hour of receiving it at headquarters and don't stop till it's finished depending on the problem with the drive and amount of data needing to be recovered. Priority Service is $100 paid up-front (non-refundable) and $100 due upon completion (if successful, in addition to standard rates).

Describe previous data recovery attempts (if any).

Prior attempts may increase the recovery fee.

How was the data lost (leave blank if you don't know)?

out of the blue, dropped, deleted by accident, run over by car, etc.

Symptoms or Cause *

Formatted

Deleted

Clicking or Grinding

Dropped

Burning smell

Won't boot

Won't spin

Virus infection

Other

List only the most important files needing to be recovered (do not write "everything")* *

ex: jpg, doc, xls, pdf, favorites, desktop, accounting, aol, pst etc.

Will you "provide" a new drive to move the recovered data to? *

Yes

If you choose to "provide" an external drive (must be no greater than 2TB and NOT a NAS drive), you need to include it when sending the bad drive. You may NOT send a transfer drive afterwards. If you don't include your transfer drive with your bad drive, you must buy one from us.

I will "buy" an external drive from Alhambra Computer Svc. *

Yes

If you will "buy" a drive from us, please select your desired drive.

Select any that apply (these are rare cases, less than 10% of the drives we receive). If you are not sure, we will let you know if there are any applicable extra fees before we start working on your drive.

My hard drive is still inside my computer (possible $65 removal fee depending on computer model, non-refundable)

My hard drive is larger than 2TB ($100 extra, only if recovery is successful)

My drive is encrypted or contains Western Digital Smartware ($100 extra, only if recovery is successful)

My drive is a portable external hard drive with a a USB port built directly into the PCB - ($100 extra, only if recovery is successful)

My drive's cover (not the hard drive's "enclosure") has been opened ($50 up-front fee, non-refundable, put towards successful recovery)

My hard drive is part of a RAID (RAIDs are charged per drive, unless a simple RAID 1 "mirrored" RAID)

Please read disclaimer below, agree, and sign your name.

Disclaimer : You declare to be the rightful owner of the equipment in question and any data stored on it. Alhambra Computer Services will not be liable for any direct or indirect damage that may occur before, during, or after services have been performed on the equipment, including, but not limited to, physical damage of the equipment, loss of data, loss of revenue, or any other form of loss. No refunds are given unless separately agreed to beforehand in writing. We will make every attempt to contact you at the completion of your job, or in the event that we never get authorization to complete the work. If we are unable to get a response from you within 60 days, your case items will be considered abandoned and will become the property of Alhambra Computer Services. Any equipment left for more than 14 days after recovery completion will be charged a $10/day storage fee. Customer is responsible for any and all shipping charges, regardless of the outcome of the recovery process. In case new equipment provided is Dead On Arrival (DOA), Alhambra Computer Services will replace it for 7 days after shipment date; after this period the manufacturer's warranty will take effect. Alhambra Computer Services will keep recovered data for 7 days to cover for a potential DOA of said new equipment. All items opened (cases, laptops, workstations, etc) may void all manufacturer's warranties. All hard drives tested may void manufacturer's warranties. In the unlikely even there is a dispute with Alhambra Computer Services the dispute will be settled by arbitration through the Better Business Bureau of Los Angeles. Any equipment left unpaid for more than 14 days will be charged a $10/day storage fee.   Any equipment left for more than 60 days after recovery completion date will become the property of Alhambra Computer Services. As long as you keep consistent communication, we will hold it longer if necessary. I agree to all terms, conditions, and company policies, and agree to pay any expenses, fees, materials, and labor. I authorize Alhambra Computer Services to perform work on my hard drive and/or any other technical service or device and understand that doing so may void any and all hard drive or device warranty. I understand that if I don't provide a "transfer hard drive" when shipping in the bad hard drive, then I will have to buy a drive from Alhambra Computer Services.  I understand that I may not send a transfer drive after my bad drive has been received. I agree to pay the quoted price per hard drive (including any extra fees) if 100% of my data is recovered. If less than 100% is recovered, it's my choice to pay for recovered data.  There may be an extra $50-$100 fee for certain rare drives.

I have read and agree to Alhambra Computer Services Terms and Conditions. *

Type your name or sign if printed. I (client) agree to the terms and agreements of Alhambra Computer Services. If you are submitting this form electronically, then by doing so, you are agreeing that such submission constitutes your signature, acceptance and agreement as if actually signed by you in writing and has the same force and effect as a signature affixed by hand.

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Alhambra Computer Services

Call or Text anytime. Text preferred!

626 217-2349

612 E. Ross Ave., Alhambra, CA 91801